Run your practice - and your website - from one dashboard.

Yes. Every new signup gets a 14-day free trial on whichever tier you pick (Site, Plus, or Pro). Your card is on file at Stripe from day one, but no charge drafts until day 15. Cancel anytime before then from your billing settings and you'll never be charged. After day 14 the subscription auto-converts to paid at your chosen tier's monthly or yearly price.

No. The price you sign up at is the price you keep, for as long as your practice stays subscribed. A future price rise applies to new practices, not to existing ones. Two honest exceptions: moving to a different tier puts you on that tier's current price, and the usage rates and add-ons are not locked, because they track what our own vendors charge us. Your subscription, the part that covers the software itself, is the part that doesn't move.

Yes. It's your data, full stop. One click builds a complete export of your whole practice (patients, appointments, notes, billing, claims, audit log) in both JSON and CSV, free, any time (uploaded file binaries ship by manifest, handed over on request during offboarding). On cancellation we hand you a final copy before retiring your tenancy, retaining only what HIPAA requires (audit trails, 6 years). We never sell, share, or train on your data.

Honest answer: no, and that's deliberate. The export is a portability record: your data in open formats, to keep or hand to another system. It is not a restore point. Replaying a stale snapshot over a live practice would erase every visit, note, and payment recorded since the file was built, and signed clinical notes are legally immutable once signed. Recovery is our job, and it's stronger than a file you remembered to download: automated daily backups of the database and every patient file, retained 35 days, written to a lock-protected vault that survives deletion of the source, with a copy kept in a second AWS region. Getting records into a practice, whether a fresh RowanFlow tenancy or anywhere else, runs through our migration tools, which read the export's CSVs directly.

It stays yours, and you get time. If the company changes hands, the buyer inherits these terms and you get at least three months' written notice before anything about your service changes. If we ever wind the product down, you get at least twelve months' written notice, with the service running normally for that whole period. Either way, your complete export (patients, appointments, notes, billing, claims, audit log, in open JSON and CSV) stays available for eighteen months from the day we notify you, and our migration tools read it straight into a new RowanFlow tenancy. Audit trails are kept the six years HIPAA requires, and nothing is ever sold, shared, or used for training.

Yes. The core runs on AWS HIPAA-eligible services under one signed AWS BAA that covers auth, database, storage, email and CDN, plus four narrowly-scoped BAA'd partners: claims clearing, fax, patient mail, and email failover. We hold every BAA so you never chase one. The audit log is append-only with 6-year retention. Stripe handles payments only and is BAA-exempt under the HIPAA payment-processing carve-out (it never sees PHI).

Yes. Monthly subscriptions can be cancelled with one click from your billing settings. You keep access through the end of the paid period, then your account is archived. Annual prepays don't auto-refund the unused months, but you can switch to monthly at any time.

No per-seat fee and no per-patient fee. One subscription covers your whole practice, with unlimited staff, patients, and intake submissions. There's no setup fee for anyone. Storage has a fair-use ceiling that no chiropractic practice we've seen has come close to.

Email support with same-day responses on weekdays, included on every tier. The Concierge Support add-on ($49/mo) bumps that to same-day on weekends and a direct line to the senior team. RowanFlow is developed hand in hand with a practicing chiropractor who runs it in his own clinic, so the support you get is from people who see it used the way you use it.

Yes. An ambient scribe is built in. Record the encounter (with the patient's consent) and it drafts the SOAP note for your review. Nothing lands in the chart until you approve it. Voice dictation and smart-pick option lists are still there if you prefer them. It all runs inside our HIPAA-eligible AWS stack, so there is no third-party scribe vendor to vet. It's built for the conversation-heavy visits, new-patient evals, re-exams, and consults; routine adjustments use the structured note, which never meters. Pricing is simple: only the scribe's recording time is metered, at $0.20 per recorded minute, so a 20-minute eval is about $4; every other AI feature (note narratives, rewrites, documentation checks) is included in your flat subscription.